I read all 200+ comments of the Agentfail thread on BookEnds last night, and… wow. Sooo much anger out there. To be sure there are some constructive comments in there, and I always like those, but for the most part it unleashed a vast fount of angst. So much you could bottle it up and sell it to those crazy people who fight in mesh cages.
The biggest, most common complaint is about agents who don’t respond to queries or have a “we’ll respond if interested” policy.
Now, again, this doesn’t affect me personally. My policy is to respond to all queries, usually within 24 hours, and I almost always respond to partials within two weeks and fulls within a month. If you send me a personalized query that follows my blog suggestions and it’s not for me I’ll send you a personalized rejection. I always respond to my clients within 24 hours and I try to turn around comments on my client’s manuscripts within a week.
I certainly HOPE that my query and response policies make you want to work with me and that you’ll query me instead of someone who doesn’t respond. I’m building my list and I want new clients.
But if an agent has a no-response policy, chances are they aren’t actively looking to build their list. Or they have enough on their plate already. They aren’t looking to open the floodgates. And they’re not subhuman for having this policy. I’ve said it before, and I’ll say it again: writing a manuscript does not buy you a prospective agent’s time.
If you don’t like their policy, by all means, don’t query them if you don’t want to. Just…. don’t get mad about it. It’s like being mad at oxygen.
I understand that the publishing process can be frustrating and that the people who really ranted in that post are in the minority, and that these responses were all requested. But I just wonder if we could all get along and stay constructive instead of turning agents into pinatas.
I think there is likely a large number of writers out there who just don’t really understand the amount of time responding to queries takes. I’m honestly surprised most agents don’t have the ‘will respond if interested’ policy. Writers just need to understand and deal. Of course, agents need to communicate this policy clearly if they use it. Agents should all have websites, even if it’s just to have submission guidelines and what the current response times/status is. Databases like agentquery aren’t always up to date with this info.
Nathan, you actually amaze me with response times. Maybe you are just more highly organized than most. Or you just haven’t been around long enough to get overwhelmed with all the other stuff. I hope you can maintain it.
How would you set up an auto-reply for your existing inbox? I mean, yeah, you could set one up that would be triggered by the word “query,” but not everyone queries with that word in the subject line.
Otherwise editors, my clients…. everyone would get an auto-reply when they e-mailed me. That would be insanely annoying for everyone.
Speedy, polite and personal! Go Nathan.
My favourite thing about the two rejections in my intray (so far) is that yours didn’t come with a suggestion that I buy YOUR ‘How to …’ book.
But that is a legitimate rule to establish. “The subject line of your E-mail must read QUERY for [Title of Book]; all other query E-mails will be deleted sight unseen.” No one could have any objection to that, and it would allow an agent to set up the auto-respond feature so that people who queried him/her properly could at least know he/she had received it.
Moreover: not true about the businesses not responding to applicants–the vast majority do, most with a form letter (“thanks but no thanks,” essentially). If music and film agents don’t do that, well…that’s more about the agents than about the practice being generally acceptable in business, right?
Finally: this isn’t just a matter of “people always find something to complain about.” We need to stop dismissing these legitimate complaints as the product of insane bitterness and consider the very real possibility that there’s something going on here, and it’s not just bitching from angry prima donnas with a hot laptop and an itchy typing finger.
anon-
That’s probably how I would tackle it if I decided to go that route, but trust me, people would still complain.
Well, if you ever do, and they do complain, I promise to call them out and expose them as clowns. And not particularly funny ones, either. 🙂
I certainly agree that authors can complain with the best of them, and no one has the “right” to have an agent. But I think the pendulum has swung strongly towards the “why are you even bothering me with this garbage?” attitude from some agents (see #queryfail for details), and I think that’s wrong. Courtesy and professionalism should be a minimum expectation from authors and agents alike.
Writers bitch when they dangle their babies and no one coos. If everyone read your blog, Nathan, there would be no more complaining. I have an agent, but it’s only thanks to you that I get a deeper insight into how the agent world ticks. Reading your blog has bridged the writer/agent gap. Thanks.
Nathan, you mention in your blog about ‘Partial’ submissions. Do you accept queries for books that are in the process of finalizing but not quite finished?
Late to the party as usual. I haven’t read AgentFail (or QueryFail, for that matter), but…
I think that writers in general are just not happy, sunny personalities. Moreover, writing takes a certain amount of, well, narcissism, and narcissism at its heart is a pernicious, deep form of insecurity. So basically you are taking personalities not necessarily well-equipped to handle rejection and putting them in a business where they are constantly facing it.
I say this as a writer, just to be clear!
You have so many writers competing for so few opportunities, and it is just a tough, tough thing to do at times. There’s the huge, existential question of whether you are good enough or just another wannabe with more ambition than talent.
Add in the expectation of instant communication in the internet age, the frustration of communication in the phone tree/overseas call center age, the (somewhat) equalizing effect of the internet – where anyone can communicate their opinions – and oh yeah, mix in an unhealthy dose of snark (on both sides). It can make for a pretty toxic environment.
I completely get the “no response” frustration, especially in the email age, because there’s always the nagging doubt that maybe your email ended up in somebody’s spam filter, and just not knowing if you got through at all is the worst. Maybe there’s some kind of technical solution to this, as some have suggested. Otherwise, “no response means no” is a reasonable policy, and I would only suggest that agents make this clear upfront in their submission guidelines.
I could be wrong about this but I think agents take much more flak than say, publishers and editors, because agents are really the primary gatekeepers in the industry these days. You are the crap-filter, and that means you get everyone, from the best to the worst (and the craziest).
Personally, I found querying agents to be much harder emotionally than submitting to publishers. When you don’t have an agent, you’re still at that place of fundamental insecurity – “Can I do this? Am I good enough?” It’s harder to depersonalize that rejection, thus the potential for more anger aimed in agents’ directions.
Sun Up said…
As a side note: it would be awesome if I could find an agent made out of candy.
This idea intrigues me. Yes, it intrigues me very much.
Regarding #agentfail, I read about 10 comments until I couldn’t stand it anymore. I can understand the need to vent, but man this negativity is starting to get to me.
All of the complaining about agents and publishers and blah blah blah, and all of the low self-esteem and “I’m just a lowly, unworthy writer” attitudes, and all the anger and misplaced sense of entitlement… I think I’ve just about had enough!
On Planet Jen the sun shines every day and we ride unicorns to work and sprinkles fall from the sky. And that’s the way I would like to keep it, so I won’t be reading any more #anythingfails.
Well, yes, of course people will complain. As every writer knows, you can’t please everyone. But…so what?
The no-response thing is a consistent complaint among writers, though. It’s not one person complaining about not getting line-by-line critiques or another saying they’d rather the agent let their query age than get a response in minutes.
It’s one writer after another saying they find “no response means no” to be unprofessional and discourteous. It’s honest criticism from the other half of the potential business partnership.
“it’s like being mad at oxygen.” Thanks for the laugh Nathan. Your turnaround times are dizzingly impressive. Thank you.
The negative comments yesterday fed off each other and deteriorated as the day progressed. It had the feel of a mob scene toward the end.
Thanks for your upbeat attitude. (It makes me smile.)
Confucius says, woman who put dish soap on top shelf, jump for joy.
Nathan, we live in a very volatile society today. Everyone is angry, it seems. At work, in the stores, on the highways, in homes and just about anywhere there are people, anger is present.
From reading your blogs, and from reading other agent websites, you have a caring and careful attitude. We like you. (even though I have not submitted anything to you…yet)
Oh, and I like the idea of the agent piñatas. Give out enough margaritas, and we wouldn’t be able to swing very accurately, though.
As has been said elsewhere, talent simply isn’t enough–it’s only the start; and while I wish someone told me different when I was young, arrogant and naive, maybe it’s just as well I learned it the hard way. So I don’t complain too much, though I might in specific individual cases where I am treated with genuine incivility or criminality.
But, after talent, there must come hard work and more hard work and then some more hard work. After that, some hard work. And then there’s the cool–not cold, just cool–clear inner eye you need to know when what you’ve done works and when it doesn’t. After that, hard work. (And did I say “patience”? Tanker-loads!)
Then comes the hard work.And luck. Don’t forget luck–as in the things you cannot control once you send your hard work out to face the chaotic world.
I haven’t gone to “#agentfail” and I likely won’t. If I want nihilism–real nihilism–I can go to the local flea-bar and get earfuls of it until my liver falls out.
In the meantime, I am happy to drop by a blog as gracious and informative as Mr. Bransford’s.
To Anon at 3:22–exactly. I think it’s important to emphasize this over the constant drone of “get over it” and “everyone will complain about something” and “writers are narcissistic by nature.”
We’re talking about basic courtesy, which should be a given. It’s got nothing to do with whining or negativity, and everything to do with a minimum level of respect. It’s time to stop blaming authors for having the reasonable desire to be treated humanly and professionally.
Again, I don’t know that it should be considered a basic courtesy. Everyone should be clear up front with their response policy, but there’s a point where responding to 15,000 people a year becomes excessively arduous.
Nathan, I think you hit the nail on the head w/ the job reply comparison – it’s always nice to get a nice “shove off” from whomever is rejecting you, but to expect it (particularly if the agent’s info says they only respond to interesting queries) is a bit naive in today’s world…
In other notes, I’m not so sure the Kings are gonna be helped by the draft this year – BG’s a good solid post, but he only strikes me as a notch above erstwhile King, Corliss Williamson… This draft class looks weak.
Over/Under?: 0.0001% = 1/1,000,000 (pretty damn stark, TYVM) — Kings making the playoffs next year.
BofA-
Yeah, this draft is extremely weak. The Kings always pick the worst years to have a high pick. I don’t think they’ll sniff the playoffs for at least one more year.
Anon 2:55 – I want to know these companies that give responses – I’ve applied to more than 30 jobs in the past three months – I’ve heard responses from 3 of them, of which two were for interviews.
I just eat hot peppers and Thai food.
It’s much more tasty and easier to digest.
Good writer food.
Okay, I read some and skimmed through the rest of the agentfail responses.
Interesting.
I work in management. Every now and then my staff decides to get together and tell me how much I suck.
When I was a new supervisor, I got really hurt by this. I got angry and decided the real problem was my staff. Therefore, the real solution was to get rid of them and get a new staff.
For some odd reason, that didn’t work well. 🙂
But as I got more experienced, I learned it was best to push past my hurt and listen to them.
Sometimes my staff isn’t really angry with me, but something else and I’m a safe target. But sometimes they’re right. I suck. I’m doing things I don’t realize are hurtful or wrong.
Either way, there’s always something real going on.
People feel the way they feel. You can’t argue with feelings. Well, you can try, but it won’t work.
There is always a reason why people feel the way they feel.
Yes, anonymous venting on the internet can build into a crescendo of hatred, and that’s not healthy, but that doesn’t change the fact that if so many people are that angry, there’s a reason for it.
I’m in the field of psychology, and most professionals believe that anger is a secondary emotion. It stems from fear and hurt.
I think if you read the comments from agentfail alittle differently, you see alot of people who feel very hurt.
Anger is always safer to express than hurt.
“Again, I don’t know that it should be considered a basic courtesy. Everyone should be clear up front with their response policy, but there’s a point where responding to 15,000 people a year becomes excessively arduous.”
This is the wrong venue to keep trying this line, Nathan – everyone needs recognition of their existence if not their efforts (no-one is expecting constructive feedback with tips and pointers in the margins).
Thanks but no thanks doesn’t take long.
Although, sadly, after 800+ applications for teaching positions when I had had my university’s top -and unprecedented twice top- honors,
I could not get even an interview for a teaching position,
I didn’t get negative, I just quit trying.
I think being a writer is a LOT like that sometimes. You keep writing, but you quit trying to win the popularity game.
Folks like Nathan help to show you a little better what the game rules are and I sooooo appreciate that.
Thanks Nathan, all around.
Elaine-
Yes, it does take long. It takes really really really long. One response: sure, only takes a few seconds. Multiply that by 15,000 and you have yourself a full time job that isn’t making you any money.
Look, I know that writers want validation. They want to feel like agents respect them enough to get a response. That’s why I do it — it fosters good will. It’s what everyone would do in an ideal world.
But it’s not treated like a courtesy — it’s treated like an author’s right.
And I’m sorry, it’s not an author’s right. It’s up to the agent’s discretion. If they don’t want to do it: maybe they’ll receive less queries, but it doesn’t make them less of an agent or less of a human being.
I’ll vouch for Nathan. He IS a class act. He rejected my query in 24 hours with a tasteful “I’m not the best advocate” declaration. Would I want someone who didn’t believe in my work to rep it?
Thank you, Nathan. This blog is awesome.
How’s this for a solution: A “query” web site where authors can post their agent queries, then wait for agents to correspond with them?
It sort of reverses the process and gives authors some power because they can pick an agent from the many (hopeful!) that respond to their query.
Agents don’t have to reply to hundreds a day; they can pick and choose. Authors can have “no response” policy if they like.
What a hoot that would be ;-).
Nathan, your math is convincing, but how about just setting a limit? After X number of queries pile up, just set email to auto-reply: “Overwhelmed with queries for now, try me again later.”
Such a classy response – restores my faith in people – truly.
Nathan,
Since we’re on the topic of agents/rejections I was wondering if I could get your advice on something.
I’ve only submitted to one agent so far, and she came back and said my novel wasn’t for her, but she gave me the name of an editor at Nelson and offered to give her a call for me. She said I could probably submit to Nelson without an agent.
So, I’m not sure what to think. Should I start querying more agents and wait for representation, or should I pass my manuscript on to Nelson and take my chances?
Thanks in advance!
I read a bunchh of the agentfail comments and just shook my head at the wailing and gnashing of teeth.
Really, what it boiled down to for me was people who got mad about agents who didn’t do what they wanted.
Sometimes life is not fair. And this process is not designed to be fair. Not every little kid (writer) gets handed a ribbon or trophy for participating. Only winners win. it’s unfortunate, but it’s the reality.
Selling your precious creations is very soul-killing at times. And agents are doing the best they can under an overwhelming workload.
I must have been high on something when I read Agent Fail. I saw around 10, maybe 20, angry people out of 235. Rainbows and puppies here. The rest I saw as legitimate questions/suggestions.
Not understanding or asking for improvements does not equal anger. Asking for courtesy does not mean answering every email personally, it means not seeing your name flashed on queryfail or bashed for asking a stupid question, and if you get past the query stage letting you know yes or no. I’m not sure which 10 posts everyone else read and couldn’t go on, but it surely wasn’t the first or the last 10. Several published authors blogged unanonymously. I’m sorry but I think I am the one who rides unicorns and eats chocolate.
B of A did you call and ask if they were interested in you, and they blew you off? I have never had anyone do that to me, and if it was a job I wanted I always called. I think people get upset when they are made to think they are stupid for wanting a response.
Nathan,
I think your taking this personal and none of it implied you. You are the epitome of agents. Chill dude, you are all good.
Debate; don’t you just love it?!
I await the next blog with great enthusiasm as usual – but writing as person who writes 140,000 hand written comments yearly (few being as simple as thanks but no thanks – or better luck next time)- surely it’s just a matter of the out tray being nearer than the recycling bin?
The eye contact in the street that is writing.
ps Your still my hero! It says so on my wall at school!
I want to pop in for a minute since I was skimming the comments here and am still reeling for the comments on my own blog. I wanted to step in and stand behind Nathan on the no response policy. I understand why writers want the validation and in a perfect world all agents would not only give a response, but they would try to make it personal too. This is not a perfect world and responses do take much longer then you think, even if they are form responses. The last I timed it, it took me over an hour to read and respond to 60 equeries. I don’t have a free hour every day to do that.
I think someone here pointed out that most companies do not send a response to a resume and in some ways a query is very similar to a resume. The difference is you are doing the hiring.
I’m not sure there’s a simple solution and I know if there is it won’t please everyone, but I just wanted to back Nathan on this because I think his argument is very sound.
–jessica
There is so much more involved in writing a novel and getting it published than I realized when I started writing one several years ago. It’s a developmental process. It would be nice if everyone did their research before querying agents, but some people don’t even know that is a good thing. Queryfail, as nasty as it can be, is a real eye opener and learning experience.
From an aspiring writer’s perspective, this writing business is hard. Having a finished manuscript is just the start. You need feedback from more objective readers on whether it works and on the competency of the writing. As a writer, sometimes I’m in love with my work and can’t see it because the darned rose-colored glasses get in the way. 😀
Writing 100,000 words is tough slogging. Even if you succeed in writing your novel, it may not be a fresh and exciting to anyone but the writer.
Next, you have to figure out the whole business end of things — how to get it published? Agent slush pile? Publisher slush pile? Pitch an agent at a convention? How do you query? What makes a good query? What makes a good synopsis? Who is the best agent for my book? Polish those first five/ten pages. Get each agent’s reqirements right.
EGAD.
Then, after all that work, you submit your query and get a response in an hour — or never.
I am just at the stage of planning to query agents. I think that queryfail and agentfail are expressions of the frustrations of both sides, but the mean/nasty part of both is not good.
My belief is that it’s best to treat everyone with courtesy, agent or aspiring author. Nathan Bansford sounds as if he’s going to be top of my list, when I get to it. Courtesy wins.
I must have been high on something when I read Agent Fail. I saw around 10, maybe 20, angry people out of 235. Rainbows and puppies here. The rest I saw as legitimate questions/suggestions.
Not understanding or asking for improvements does not equal anger.
I think the general feeling is that there was too much negativity. Anger and negativity are two different things.
I wasn’t actually surprised by the venting, I know a lot of writers are tired and depressed and ticked off by the process and they vent…loud. What surprised me was the actual serious …well, ickiness mixed in.
Asking for a full or asking for an exclusive — asking for it, then not responding at all. Not even a form letter. Ick.
Shopping someone’s manuscript to see if there is interest at the houses BEFORE passing on it so that when the person DOES get an agent, the agent is hit in the face with — hey, I’ve seen this manuscript. Ick.
Passing on a manuscript and telling the person they should go with this self-publishing company that’s giving the agent a little bonus for the referral. Ick.
Those things surprised me. I knew about the “no answer means no” thing for queries and unsolicited and though I don’t exactly like it, I understood it in light of the flood of submissions — but when the agent ASKS for something when THE AGENT solicites it, not responding to it at all does seem…well, wrong or at least rude.
And I wonder how many agents put those things in the guidelines so writers can decide to just not query them…I can see the guidelines now:
We don’t respond to manuscripts we have solicited specifically unless we decide to represent them.
We don’t respond to manuscripts we called and asked for revisions on unless we decide to represent them.
We shop your manuscript around to see if there’s any interest among our usual editorial contacts before deciding to represent you.
When we do send rejections, we suggest you go with self-publishing because the self-publisher will give a little something extra in our Christmas stocking.
Which of us would send to them? I’m not sure some of that was about being mad at oxygen. I think it’s getting mad at things you maybe can’t know until they happen because they’re NOT in the guidelines, and when they happen — they really stink.
There was plenty of venting there…but mixed in were some real surprises that made me sad to think agents somewhere did some of those things.
Nathan, maybe some of the misunderstandings are technical difficulties. I’ve never received a response from an e-mail query (I always get responses from snail mail queries). I’ve queried four agents (including you: 3/21/09 and 3/31/09) and haven’t received a response. Now I’m wondering if there’s something wrong with my e-mail? Though it doesn’t bounce back and I never have trouble with it for any other business. I don’t get angry (just disappointed)– people must be a little immature to let it anger them — but authors who aren’t hearing back maybe should figure out if they’ve done something that isn’t working?? Should I e-mail you again?
Thanks for weighing in, Jessica! (oops, originally made that a question mark for some reason)
Jan-
One thing that I noticed that baffled me were the people who sent a requested manuscript and then either never heard back or waited 8 months or so to follow up. How do they know something didn’t go awry somewhere?
If an agent requests your manuscript, follow up once a month, politely, via e-mail.
Agnes-
Yes, it sounds like you’re having technical difficulties. Did you check your spam filter?
Jessica,
There is an auto response simply installed on email that says yes I got your email, it wasn’t lost in cyperspace. You can be in Hawaii and your computer in California or New York it will still answer. It can be triggered by a key word such as query. I think a lot of people worry you never got their query and then get abused by a few agents if they resend. I realize not everyone is a computer geek, but that goes for writers also. They just want some reassurance they aren’t being killed by computer stupidity.
I’ve had a requested full out for eight months now. The agent also hasn’t responded to my emails (actually, I think I’ve only sent one) asking if she received the manuscript. I don’t expect her to sit down and read the damn thing RIGHT THEN, I just want to make sure she got it. (Although why she requested it if she apparently wasn’t excited enough by it to open the file since last September is just beyond me.)
I’m querying a new project now. Needless to say, she’s not on my list.
perhaps most of the frusteration comes from the one-sidedness of the publishing world. I think writers just feel like the ms they’ve cried and bleed over (paper cuts suck!) are looked down upon because of so many people competing for an agent. It’s like being in high school and a asking someone out to the Winter Formal, along with everyone else in the school and not hearing back on who the person in question will be going with.
And thanks for actually telling us if you’re going to pass! My query was rejected by you (though, I look at it now, and it sucked). It really was better to know I’d been passed over than not knowing anything.
Wasn’t it just last week we were talking about someone who decided to self-publish, even if it meant a loss of money, because they were so frustrated with past experiences within the publishing industry that they had an axe to grind?
That included passing on getting an agent.
Publishing is changing. The power balance is shifting.
If writers are that angry at agents, agents should pay attention.
Of course agents have their side to things. What does that have to do with the price of China? If a system isn’t working, it’s not working.
Digging your heels in is not helpful. Compromise, negotiation are helpful.
Have agents never considered that alot of what they do can be taught as self-help? Look at Nolo press with lawyers. As self-publishing through e-books becomes more common, programs to negotiate rights on your own can also be developed.
Nathan, you of all people should understand that digging your heels in is not the way to go here.
When people are that angry, listen to them.
That said, I hate it when I’m in conflict with you.
I’ll have to mail you a list of my beliefs so in the future, we can think alike on everything.
Yesterday on my Google mail site they offered a new service in which the computer reads incoming mail and automatically answers it in the receiver’s own style. Voila! no need to get out of bed in the morning!
It sounds horrendous to me but it may settle an agent’s problem.
At least Nathan’s turnaround rejection called me Jil and signed himself Nathan. It did take the edge off = a tiny bit. Ms.== and Mr. Bransford would have been shattering.
With all due respect to Jessica and our esteemed host, I think the point on the replies is not being taken.
While there are a few people out there who think Nathan (or whoever) should reject their book with six pages of explanation and suggestions for turning it into another Da Vinci Code, those were the kids that sniffed glue int he back of the room in Math class.
I would be perfectly fine with an agent posting in their guidelines:
‘I do not have time to respond to every query. I have an automated response system that will send you an ‘I got it’ message IF the word ‘QUERY’ appears in the subject line. if not, you may never know I got it.’
To me any numbskull who emails you incessantly about you never responding (because they did not follow directions) would have been the type to nag you no matter what. You really are not inviting any more stupid emails than the avalanche you already get.
I think most of us realize that we are not getting a love letter back when we submit. But I also think the resume/job application comparison is weak. No one spent 4 years writing their resume. It isn’t a submission that consumed large portions of their life for a long period of time and was forged with blood sweat and tears.
the shittiest manuscripts in the world took just as long to write as the best ones. A simple ‘your message was received’ canned email reply seems small consideration for that effort.
All that said, I found 99% of Agentfail as repugnant as I found queryfail. I salute the agents out there who work hard for their clients and still have the energy left to respond to the hopefuls and spend the time trying to help in the way that this site and others like Query Shark do.
Thanks from the stuggling masses 🙂
wickerman-
I can agree with that. If I did have to go to a no-response system, that’s what I’d do.
If music and film agents don’t do that, well…that’s more about the agents than about the practice being generally acceptable in business, right?
Not really. It may be unacceptable in many businesses not to respond to applicants, but it’s pretty common for film and music agents not to respond to screenwriters, composers, etc. In fact, I would argue agents ignoring a querying artist is a business standard in the film world. And that really doesn’t say anything about the agent. There is just way too much supply as opposed to demand. An agent couldn’t get back to everyone, and neither can the people who work for the studios.
I think that’s all that’s happening here. What Nathan said about agents who have a “no response means no” policy is that they’re not actively looking for new clients, which totally makes sense to me.
If an agent has a “no response = not interested” policy in order to cull submissions, then why can’t they just close submissions? Nobody’s time is wasted.
Mira-
I’m in your same career field and agree that anger is a secondary emotion. However, I feel like it’s our job to teach people how to recognize and express the primary emotion (be it hurt or fear) appropriately. Venting like queryfail or agentfail can release frustration but usually is not very productive. As my mom says, “You catch more flies with honey than with vinegar.”
Nathan – no matter what you do there will be unhappy people involved. From reading this blog, I think you are more than generous with your time and the fact that I saw so many people post here that were rejected by you is a testament to how professional you are. Keep smiling 🙂
Nathan,
You are indeed a class act. I have never seen any other agent willing to please as much as you. If I were looking for an agent you would be on the top of my list. Firebrand has an automated response set-up. It’s a good deal.
Now if you’ll excuse me I need to go put on some chapstick. After reading this blog I’d bet I am not the only one. BTW Agent Fail is still getting new posts.
Jessica,
If you’re still watching, I think another name was named.